SHIPPING & RETURNS

28 day return policy: We want you to love the work that comes through the post, so if for any reason you are not happy, we offer a hassle-free 28 day return policy. 

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It's important to note that colour may differ slightly from how it appears on your screen due to varying monitor settings

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ELIGIBILITY FOR RETURNS

• Items must be returned within 14 days once received, or if you've let me know within 14 days of purchase.

• Products must be unused, unworn, and in the same condition you received them.

• Items must be in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

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NON-RETURNABLE ITEMS

• Personalised or custom-made products

• Commissioned artwork

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HOW TO INITIATE A RETURN

1. Contact Us: Email info@petalanaderson.co.uk , please remember to attach./forward on your receipt. 

2. Packaging: Carefully pack the item in its original packaging.

3. Shipping: Include the original receipt and a brief explanation for the return.

4. Return Shipping:

   • Customers are responsible for return shipping costs

   • I recommend using a trackable shipping method

   • I am not responsible for items lost in transit

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REFUND PROCESSING

• Refunds will be processed within 5-7 business days after we receive the returned item

• Refunds will be issued to the original payment method

• Sale items and clearance products are final sale and cannot be returned

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EXCHANGES

• If you need a different size or colour, we would be happy to help you exchange your item

• Exchanges follow the same 28-day policy as returns

• Any price difference will be charged or refunded accordingly

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DAMAGED/DEFECTIVE ITEMS

• In the unlikely event that your order arrives damaged or if you receive an incorrect item,​ please contact us within 48 hours of receiving the work.

• Provide photos of the damage

• We will cover return shipping and send a replacement at no additional cost